Frequently Asked Questions (FAQ)

1. How can I place an order on nesmote.com?

Simply browse our categories, choose your product, click “Add to Cart”, and proceed to checkout. Confirm your order via WhatsApp when prompted.

2. Do I need an account to order?

No, you can place an order without creating an account. Just provide your name, phone number, and delivery address.

3. How do I confirm my order?

After placing your order, you will be redirected or contacted via WhatsApp to confirm your purchase. Orders are only processed after confirmation.

4. Is cash on delivery available?

Yes! We offer cash on delivery for all orders within Morocco.

5. Which cities do you deliver to?

We deliver to all cities and towns across Morocco.

6. Do you offer free shipping?

Yes, we provide free shipping for all orders across Morocco.

7. When will I receive my order?

Orders are usually delivered within 2 to 5 working days, depending on your location.

8. Can I return or exchange a product?

Yes, if the item is defective or not as described, you can request a return or exchange within 48 hours of delivery. Please contact our customer support via WhatsApp.

9. How do I contact customer service?

You can reach us directly via WhatsApp — we don’t support live chat at the moment.
📞 (+212) 669-326055

10. Is my personal information safe?

Yes, we respect your privacy and ensure your personal data is protected. Please refer to our Privacy Policy for full details.