Shipping & Returns Information

At Nesmote, we strive to provide you with the best shopping experience. Below is detailed information about our shipping and return policies to ensure your peace of mind when shopping with us.

Shipping

• Order Processing Time:
  Orders are processed within 1 to 2 business days after confirmation.
• Delivery Time Within Morocco:
  Delivery typically takes 2 to 5 business days depending on your city or region.
• Shipping Coverage:
  We deliver to all cities and regions across Morocco, including Casablanca, Rabat, Marrakech, Fes, Tangier, and more.
• Shipping Fees:
  Free shipping is available on orders over a certain amount (e.g., 500 MAD). For orders below that amount, a nominal shipping fee will be applied and clearly shown at checkout.
• Order Tracking:
  You can track your order status through updates sent via WhatsApp or email (if provided).

Returns & Exchanges Policy

• Return Period:
  You can request a return within 14 days of receiving your order.
• Return Conditions:
  Products must be in their original, unused condition, with all original packaging and accessories included.
• How to Initiate a Return:
  Contact us by email:
  info@nesmote.com
  Or through our Contact Us page, including your order number and product details.
• Refunds:
  Once we receive and inspect the returned item, a refund will be issued via the original payment method or as agreed.
• Return Shipping Costs:
  If the return is due to our error or a defective product, we cover the return shipping costs. Otherwise, for change of mind or dissatisfaction, the customer is responsible for return shipping.

Need Assistance?

If you have any questions about shipping or returns, our customer support team is here to help:
info@nesmote.com
📞 Or via our Contact Us page.